Go to the North Carolina Department of Justice webpage & click "file a complaint" or follow this link to do it electronically: http://www.ncdoj.gov/getdoc/59be4357-41f3-4377-b10f-3e8bd532da5f/Complaint-Form.aspx
From there you can upload your documents, and file a complaint that will be investigated. Please make sure to file it under the business name AND Sammy Jackson's and or Melissa Emory's name. That way, all our cases will be linked.
This is directly from the Department of Justice website:
File a Complaint
What To Know About Filing A Consumer Complaint
The Consumer Protection Division of the Attorney General’s Office enforces North Carolina’s consumer protection laws, which are aimed at preventing unfair or deceptive trade practices.
We learn about such practices through consumer complaints filed with the office. Thank you for taking the time to complete the complaint form.
What To Include With Your Complaint
When you submit your complaint, please ensure that you include legible COPIES of supporting documents you may have. Such documents include contracts, bills of sale, receipts, written estimates and repair orders for any repair problems; warranties, including any oral warranties or promises made about the condition of your car or other product; correspondence between you and the company, etc.
Please do NOT send originals. If you fail to send existing supporting documents it may delay processing of your complaint. Faxing your complaint may also delay processing if the paperwork you send is illegible.
You may enter the information on the Consumer Complaint form and submit it electronically, or fill out the form on your computer and print it. You’ll need to mail supporting documents with a copy of the complaint.
You can also call us to request a Consumer Complaint form, or mail us the required information in the form of a letter. You can call us toll free within North Carolina at 1-877-5-NO-SCAM, at (919) 716-6000 from outside of North Carolina, or at (919) 716-0058 for Spanish speakers.
Please provide all the information requested. Give us details about your complaint in the "Explanation" section and on additional sheets if necessary. Be sure to tell what happened, when it happened, and where it happened, and be specific about any oral statements the business made to you, especially those which influenced you to deal with the company. Try to be brief but thorough. Be sure to sign your name on the completed form.